A warmer approach to healthcare. From primary care to specialized treatments, we connect you with compassionate providers who take the time to listen.
Trusted by 92,000+ members
Every service designed around your comfort, convenience, and outcomes.
Comprehensive primary care with annual physicals, sick visits, chronic condition management, preventive screenings, and immunizations — available in-clinic or via secure video from your home.
Board-certified dermatologists treating acne, eczema, rosacea, psoriasis, and signs of aging. Includes virtual skin analysis, custom product recommendations, and prescription-strength treatment plans.
Specialized trichology services addressing hair thinning, alopecia, scalp disorders, and post-chemotherapy regrowth. Treatment options include PRP therapy coordination, topical prescriptions, and nutritional counseling.
Complete dental services at vetted partner clinics: cleanings, fillings, crowns, root canals, orthodontics, whitening, and emergency extractions. Easy online booking with instant insurance verification.
Physician-supervised programs featuring evidence-based approaches including GLP-1 medications, metabolic panels, personalized nutrition plans, behavioral therapy, and weekly progress tracking for sustainable transformation.
Integrative wellness combining guided yoga, meditation, physiotherapy, mental health counseling, sleep coaching, and one-on-one personal training — all coordinated through a single care plan.
Free, unbiased guidance navigating the US insurance marketplace. We compare plans from Blue Cross, Aetna, UnitedHealthcare, Cigna, Kaiser, and more — finding the ideal coverage for your family and budget.
Protect your family's financial future with tailored life insurance solutions. Compare term, whole, universal, and variable policies from top-rated carriers. Expert guidance on coverage amounts and beneficiary designations.
To dismantle the barriers between Americans and quality healthcare — replacing confusion with clarity, wait times with accessibility, and impersonal visits with genuine human connection.
A United States where every person — regardless of zip code, income, or insurance status — has on-demand access to compassionate, proactive, and personalized healthcare.
Founded by primary care physicians and health-tech engineers who experienced the same frustrations as their patients — and decided to build the solution they wished existed.
Booking takes under 2 minutes. Click "Book a Visit," select your service and preferred provider, choose a date and time that works for you, complete a brief health intake, and you're done. You'll receive instant confirmation via email and SMS. Prefer to talk to a human? Call us at +1 601-298-4508 and our care coordinators will handle everything.
We accept virtually every major US carrier: Blue Cross Blue Shield (all state affiliates), Aetna, UnitedHealthcare, Cigna, Humana, Kaiser Permanente, Medicare Parts A/B/C/D, most Medicaid managed care plans, and regional HMOs/PPOs. Our insurance team verifies your specific benefits before your visit at no charge. Uninsured? We offer transparent self-pay rates starting at $35 for telehealth.
Three flexible options: (1) Video Visits — HD video calls from any device, no app download required, (2) In-Person Visits — at 250+ vetted partner clinics across the US for services requiring physical examination, (3) Phone Consultations — ideal for quick follow-ups, prescription renewals, and lab result reviews. All virtual visits use HIPAA-compliant encryption.
Complete transparency: telehealth visits start at $35, in-person visits from $65, dermatology from $45, dental cleanings from $79, and weight loss program enrollment from $99. With insurance, most members pay only their copay. The exact cost is displayed before you confirm — we never surprise you with hidden fees. Payment plans via Affirm available for treatments over $400.
Your privacy is foundational, not an afterthought. Full HIPAA compliance with annual independent audits. AES-256 encryption at rest, TLS 1.3 in transit. SOC 2 Type II certified infrastructure. Multi-factor authentication for all staff. We never sell, rent, or share your data with marketers. You can request, correct, or delete your records at any time by contacting privacy@plus1healthguide.info.
Cancel or reschedule free up to 24 hours before your appointment via the app, website, or phone. Late cancellations (under 24 hours) incur a $20 fee. No-shows are charged the full visit amount. Have a medical emergency? Send documentation (ER discharge, urgent care record) within 72 hours and we'll waive any fees. Three no-shows may require prepayment for future bookings.
Submit the form and a care coordinator will contact you within 2 hours during business days.
Effective as of the latest revision
Plus 1 Health Guide ("Plus 1 Health Guide," "we," "us," or "our") is dedicated to protecting your personal and health information with the same care we bring to your wellbeing. This Privacy Policy describes our data practices when you use our website, mobile applications, telehealth platform, and all related services within the United States.
1.1 Identity Data: We collect your full legal name, date of birth, home and mailing addresses, personal email addresses, mobile and landline phone numbers, and government identifiers (SSN when required for insurance or regulatory compliance).
1.2 Protected Health Information: Under HIPAA, we gather your complete medical history, current and past medications with dosages, allergy profiles including severity, vital signs recorded during visits, laboratory results and reference ranges, diagnostic imaging reports, ICD-10 diagnosis codes, CPT procedure codes, treatment plans and progress notes, e-prescription records, immunization registries, and advance directive documentation.
1.3 Financial Data: We collect insurance carrier details (name, member ID, group number, subscriber info), credit/debit card numbers via tokenized payment processing, ACH bank routing and account numbers, HSA/FSA card data, billing history, claims adjudication records, copay/coinsurance/deductible tracking, and outstanding balance information.
1.4 Technical Data: We automatically capture IP addresses (IPv4/IPv6), browser type and version, operating system, device type and model, screen resolution, unique device identifiers (advertising ID reset periodically), GPS coordinates (when permitted) or IP-based geolocation, page views, session duration, click patterns, scroll depth, referral source, search queries, and JavaScript error logs.
1.5 Communication Logs: We record secure messaging transcripts, video consultation recordings (only with your explicit informed consent captured before recording begins), voicemail recordings, email correspondence metadata and content, and SMS message logs with our support team.
1.6 Tracking Technologies: We use essential cookies for authentication and session persistence, functional cookies for accessibility and language preferences, analytics cookies (Google Analytics 4 with IP anonymization), advertising cookies from Meta Pixel, Google Ads, and LinkedIn Insight Tag for remarketing, and browser fingerprinting exclusively for fraud detection and prevention.
2.1 Clinical Care: Your information enables appointment scheduling, clinical assessments, diagnosis formulation, treatment planning, prescription management, specialist referrals, care coordination, post-visit follow-up, and chronic disease monitoring.
2.2 Care Coordination: We share relevant data with your treating physicians, consulting specialists, pharmacies for e-prescribing via Surescripts, laboratories for order entry and result delivery, imaging centers, rehabilitation facilities, home health agencies, and hospice providers as needed.
2.3 Insurance Operations: We use financial data for real-time eligibility verification, prior authorization procurement, clean claim submission, remittance processing, denial management and appeals, COB coordination, and quality measure reporting (HEDIS, Stars ratings).
2.4 Patient Communication: We send appointment confirmations, multi-channel reminders (email, SMS, push), telehealth meeting links, lab/imaging results with clinical context, prescription notifications, post-visit summaries, care plan updates, billing statements, payment receipts, and security alerts.
2.5 Marketing: With your opt-in consent, we deliver personalized health education, seasonal wellness content, new service announcements, promotional offers, referral incentives, loyalty rewards, event invitations, and partner co-marketed content. Unsubscribe anytime without affecting transactional messages.
2.6 Platform Improvement: We analyze anonymized data to optimize UX, develop features, conduct A/B testing, improve search relevance, reduce booking friction, train clinical decision support models, and enhance predictive analytics for patient outcomes.
3.1 Treatment Network: PHI disclosed to actively treating physicians, NPs, PAs, dentists, behavioral health clinicians, and other licensed professionals within our network under treatment relationships.
3.2 Insurance Payers: PHI disclosed for claims processing, utilization review, prior authorization, case management, quality assessment, risk adjustment, and regulatory reporting.
3.3 Business Associates: Data shared with HIPAA-compliant BAs under executed agreements: cloud providers (AWS with BAA), EHR platforms, payment processors (Stripe with PCI DSS Level 1), appointment engines, analytics vendors, IT security firms, legal counsel, and external auditors.
3.4 Legal Requirements: Disclosures pursuant to HIPAA, state health information laws, court orders, administrative subpoenas, law enforcement requests with legal process, public health reporting (communicable diseases, vital stats, FDA events), and abuse/neglect reporting as mandated.
3.5 Safety: Limited disclosures to prevent or lessen serious threats to health or safety, for fraud detection and prevention, and for authorized law enforcement identification purposes.
4.1 Encryption: TLS 1.3 with forward secrecy for transit. AES-256-GCM for storage. TDE for databases. Encrypted backups with separate key management.
4.2 Access Controls: Zero-trust architecture, RBAC, mandatory MFA (TOTP + biometric push), JIT provisioning, PAM for admin accounts, quarterly access certification, and session timeout policies.
4.3 Infrastructure: SOC 2 Type II + HITRUST CSF certified hosting, multi-AZ redundancy, 99.99% SLA, WAF, DDoS mitigation, IDS/IPS, 24/7 SOC with SIEM, and automated incident response playbooks.
4.4 Compliance: Dedicated Privacy Officer and Security Officer, annual HIPAA risk assessments, quarterly penetration testing, monthly vulnerability scanning, workforce training with phishing simulations, documented breach response with 1-hour notification protocol.
4.5 SDLC Security: SAST, DAST, SCA, container scanning, secure code review, dependency monitoring, and infrastructure-as-code security scanning for all deployments.
5.1 Access: Request copies of your PHI within 30 days in electronic or paper format. First electronic copy is free.
5.2 Amendment: Request corrections to inaccurate or incomplete PHI with written explanation if denied and appeal rights.
5.3 Accounting: Request log of certain disclosures in past six years excluding treatment/payment/operations disclosures.
5.4 Restrictions: Request limits on uses/disclosures. We must comply when you self-pay and request restriction from a health plan.
5.5 Confidential Communications: Request alternative channels or locations for receiving communications.
5.6 Paper Notice: Free printed copy of this policy upon request.
5.7 State-Specific: Additional rights under CCPA/CPRA (CA), CDPA (VA), My Health My Data Act (WA), TDPSA (TX), and other applicable state laws.
5.8 Complaints: File HIPAA complaints with HHS OCR at https://www.hhs.gov/ocr without retaliation.
6.1 Retention: Medical records per federal/state minimums (typically 7+ years adults, minority + retention period). Account data 3 years post-inactivity. Suppression lists 5 years.
6.2 Changes: Material changes notified 30 days prior via email or in-platform. Continued use = acceptance.
6.3 Contact: Privacy Officer — privacy@plus1healthguide.info | Plus 1 Health Guide, 112 Hillside Dr, Carthage, MS 39051, USA
Effective as of the latest revision
These Terms and Conditions govern your access to and use of all Plus 1 Health Guide platforms, websites, mobile apps, telehealth services, and related offerings for users within the United States. Accessing or using our services constitutes your binding agreement to these Terms.
1.1 Age: Must be 18+ or age of majority in your state. Minors access only through a parent/legal guardian who accepts these Terms and maintains joint account access.
1.2 Accuracy: Provide truthful, current, complete information. False information may result in suspension, denial of service, or fraud referral.
1.3 Security: You are solely responsible for credential confidentiality. No sharing accounts, no unauthorized access. Report compromises immediately to security@plus1healthguide.info.
1.4 Permitted Use: Use only for lawful, personal healthcare. No commercial use, scraping, automated access, reverse engineering, or source code discovery.
1.5 Prohibited: Fabricating health info, obtaining prescriptions via deception, threatening/abusing providers/staff, uploading malware, intrusion attempts, system interference, circumventing security, and unlawful purposes.
1.6 Geography: Available only where our providers hold active state licenses. Telehealth availability varies by state — Platform displays eligible services based on location.
2.1 Emergency: NOT for emergencies. Call 911 or visit the nearest ER for life-threatening conditions (chest pain, difficulty breathing, severe bleeding, stroke symptoms, loss of consciousness).
2.2 Limitations: Telehealth cannot fully replicate in-person exams (no physical palpation, limited auscultation, no point-of-care testing). Providers may require in-person follow-up when clinically indicated.
2.3 No Guarantees: We do not guarantee specific outcomes. Results depend on individual factors: condition severity, compliance, genetics, co-morbidities. Treatment decisions are made solely by your licensed provider.
2.4 Independent Providers: Providers are independent practitioners, not Plus 1 Health Guide employees. They maintain full clinical autonomy in all treatment decisions.
3.1 Transparency: All fees displayed before booking confirmation. Costs vary by service, format, specialty, and duration. No hidden fees ever.
3.2 Insurance: Real-time verification when possible. Final coverage determined by your carrier. Estimated copays are estimates only.
3.3 Responsibility: You owe all non-covered amounts: deductibles, coinsurance, copays, non-covered services. Due within 30 days of statement.
3.4 Self-Pay: Discounted rates published. Payment due at service unless pre-approved arrangement exists.
3.5 Methods: Visa, MC, Amex, Discover, HSA/FSA, Apple Pay, Google Pay, Samsung Pay, ACH. No cash for telehealth.
3.6 Plans: Affirm/CareCredit for $400+ treatments under separate agreements. No direct credit from Plus 1 Health Guide.
3.7 Refunds: Full refund if cancelled by us with no service delivered. Partial for partially delivered. 10 business days to original payment method. No refunds for completed services absent documented quality concern reviewed by medical director.
3.8 Disputes: Submit in writing to billing@plus1healthguide.info within 60 days. 30-day investigation. Disputed amounts held, not sent to collections.
4.1 Standard: Free cancel/reschedule 24+ hours before via Platform, app, phone, or email.
4.2 Late: Under 24 hours = $20 fee covering reserved provider time.
4.3 No-Show: Full visit fee charged to payment method or billed to insurance.
4.4 Repeat: 3+ no-shows in 12 months → prepayment required or restricted self-scheduling.
4.5 Provider Cancel: Priority rescheduling + full refund + $10 account credit.
4.6 Emergency: Waived with documentation (ER/urgent care record) within 72 hours.
5.1 IP Ownership: All content, branding, software, designs, and algorithms are Plus 1 Health Guide property under US copyright, trademark, patent, and trade secret law.
5.2 License: Non-exclusive, non-transferable, revocable, limited license for personal healthcare use only.
5.3 User Submissions: Feedback and suggestions become Plus 1 Health Guide property without compensation obligation.
5.4 Disclaimer: "AS IS" AND "AS AVAILABLE." No express or implied warranties including merchantability, fitness, or non-infringement.
5.5 Consequential Cap: No liability for indirect, incidental, consequential, special, or punitive damages.
5.6 Total Cap: Aggregate liability ≤ greater of (a) amount paid in preceding 12 months or (b) $100.
5.7 Malpractice: Nothing limits medical malpractice rights. Independent providers carry required professional liability insurance.
5.8 Indemnification: You indemnify Plus 1 Health Guide, its officers, directors, employees, agents, affiliates, and providers from claims arising from your use, Terms violations, or law violations.
5.9 Dispute Resolution: Try support@plus1healthguide.info for 30 days first. Then binding AAA Consumer Arbitration in USA (or your home county via video). No class/collective/representative actions.
5.10 Governing Law: State of Illinois without conflict-of-law principles.
5.11 Severability: Unenforceable provisions modified to minimum necessary extent; rest remains in force.
5.12 Entire Agreement: These Terms + Privacy Policy + service addenda = complete agreement.
5.13 Termination: You may terminate anytime. We may suspend/terminate for violations with notice. Survival clauses remain.
5.14 Contact: legal@plus1healthguide.info | 112 Hillside Dr, Carthage, MS 39051, USA.
Manage Your Email Preferences
We believe your inbox belongs to you. Below is everything you need to know about unsubscribing, plus a quick form to process your request.
1. Unsubscribing removes your email from promotional mailing lists while preserving essential transactional messages required for your healthcare.
2. Promotional emails that stop: health newsletters, wellness campaigns, service announcements, discounts, referral invites, partner offers, blog digests, webinar invites, surveys, re-engagement sequences, birthday messages, and social proof emails.
3. Transactional emails that continue: appointment confirmations, 24hr/1hr reminders, telehealth links, lab/imaging results, prescription updates, insurance verification, billing statements, payment receipts, payment failure alerts, security notifications (password changes, new logins), and mandatory legal notices.
4. Processing timeline: instant in our system, but emails already queued (typically 4-hour window) may still arrive. Full suppression effective within 10 business days per CAN-SPAM Act.
5. One-click: every promotional email footer contains a cryptographically-signed unsubscribe link — one click, no login required.
6. SMS: reply STOP to any message or text STOP to our short code. Reply HELP for assistance. Standard carrier rates may apply.
7. Push notifications: disable via Settings → Notifications → Plus 1 Health Guide on your device, or within the app's notification preferences.
8. Partial preferences: email privacy@plus1healthguide.info for granular control (e.g., only weight loss updates, no general promos).
9. Re-subscribe: anytime via account settings, website form, or support contact. Previous preferences are not auto-restored.
10. Account unaffected: unsubscribing does NOT delete your account, records, or appointments. For full deletion, visit Settings → Delete Account or contact privacy@plus1healthguide.info.
11. Suppression list: unsubscribed addresses stored on master suppression list checked before every send. Retained 5 years per CAN-SPAM. Never shared externally.
12. CAN-SPAM compliance: accurate headers, non-deceptive subjects, physical address included, 10-day processing — fully compliant.
13. CCPA/CPRA: California residents may request data access, deletion, opt-out at privacy@plus1healthguide.info. We do not "sell" personal information.
14. Spam folder issues: deliverability problem, not subscription issue. Add hello@plus1healthguide.info to contacts. Contact support@plus1healthguide.info for help — no need to unsubscribe.
15. Feedback loop complaints: marking as "Spam" in email clients sends automated FBL complaint — processed as unsubscribe within 3 business days.
16. Workplace programs: employer HR may control certain communications. Contact your organization's Plus 1 Health Guide account manager.
17. Third-party partners: we never share emails with third-party marketers. Co-branded campaign partner lists require separate opt-out.
18. Frequency: default maximum 3 promotional/week + 1 monthly newsletter. Transactional varies (typically 5-12/month for active patients).
19. A/B testing: unsubscribing removes you from subject line testing, send-time optimization, personalization, and engagement scoring.
20. Confirmation: one final email acknowledging your unsubscribe — the last marketing-adjacent message you'll receive.
21. Legal notices post-unsubscribe: we may still send material Terms/Privacy changes or breach notifications affecting your data.
22. Emergency comms: rare situations (breach affecting your records, relevant public health alert) may override preferences.
23. Account closure: fully deleting your account auto-unsubscribes from ALL lists (promotional + transactional).
24. Data deletion request: requesting deletion via privacy@plus1healthguide.info also removes all mailing list entries.
25. Unauthorized unsubscribe: if someone else unsubscribed you, contact unsubscribe@plus1healthguide.info to re-subscribe and investigate. We verify via account login or secondary email.
26. Reason collection: optional, voluntary, does not affect processing. Helps us improve communications.
27. Newsletter-specific: subscribing only to "Monthly Health Digest" unsubscribe removes you from that list only unless full opt-out requested.
28. Continued receipt after 10 days: check aliases/forwarding rules, then email unsubscribe@plus1healthguide.info with offending email headers.
29. Business accounts: corporate preferences managed by account administrator. Contact your Plus 1 Health Guide account manager for bulk changes.
30. Support: unsubscribe@plus1healthguide.info or +1 601-298-4508 Option 5. Email preference team responds within 1 business day.
